We do not accept bookings through retail travel agents.
We only deal directly with our guests.
Bookings can be made via our online booking system.
Please do not book any flights, accommodation or other travel arrangements until your booking has been confirmed by email by Trek Tours Australia. This will help us to confirm your suitability and available places on the tour of your choice.
Trek Tours Australia requires a completed online booking form and a non-refundable booking deposit to confirm your booking. Your deposit is used towards pre-tour operational and administration costs for your trek. Bookings made within 60 days of departure will require payment in full at the time of booking.
Your deposit has no expiry date and if we are notified at least 60 days prior to departure, can be transferred to any Trek Tours Australia Trek subject to availability. The non-refundable deposit may be transferred to other persons however it can not be transferred to an existing booking.
All prices are per person and inclusive of GST.
The balance of money owed will be due 60 days prior to departure. If payment is not received you will forfeit your deposit and place on the tour.
All prices are per person and inclusive of GST.
Cancellations must be received in writing. Cancellations take effect subject to the following:
- If cancellation takes place more than 60 days prior to your departure date you have the option to transfer your non-refundable booking deposit to another Trek Tours Australia trek subject to availability
- If cancellation takes place less than 60 days prior your departure date, 100% of monies you have paid will be forfeited (this includes your non-refundable deposit and your balance payment).
Trek Tours Australia strongly recommends that you obtain suitable Travel Insurance at the time you pay your non-refundable booking deposit.
Transfer of departure date
If we are advised more than 60 days prior to departure, you can transfer your deposit to any other Trek Tours Australia trek subject to availability. Transfers take effect subject to the following:
- Transfer requests must be made at least 60 days prior to your departure date
- Transfer requests must be made in writing
- A $100 transfer fee will apply and be payable prior to your departure.
- Please be aware that you may be liable for any increase in prices of airfares, accommodation or other operational services
If your notice is received less than 60 days prior to your original departure date, no transfer is possible and 100% of monies paid will be forfeited as per our cancellation policy.
Health and fitness/medical clearance
All tours require a moderate to high level of fitness and a degree of mental stamina. Being physically prepared is paramount to the experience and to yours and the group’s safety. If you are not physically prepared you may need to, or may be asked to miss certain days walking for yours and the group’s wellbeing. Being physically prepared will ensure you gain maximum involvement and enjoyment on your trek.
Due to the physical activity involved with our treks, all guests 69 years of age or over at the time of their trek will require a medical clearance from a health professional.
It is vital that you inform us of any medical conditions that may affect you during your time with us. We need to know so that we can ensure maximum safety, comfort and enjoyment on your trek. Consult your GP before your tour if you have any pre existing medical conditions which may affect you whilst on tour. Please advise us on the Booking Form of any medications you are taking, medical conditions (ie. allergies etc.) and any previous injuries or operations you may have or had. It may be a requirement to have your GP sign a medical clearance form.
If medical clearance is not obtained by your doctor your deposit is fully refundable. Any cancellation after a successful medical clearance is subject to our standard cancellation policy. Further information will be provided via email when your booking form is received.
Trek Tours Australia strongly recommends all travellers have adequate travel insurance for their trip.
Your insurance should provide cover against personal accident and sickness, medical expenses, emergency repatriation and personal liability. We also recommend that the policy covers cancellation, curtailment, loss of luggage and personal effects.
For Australian residents: Under the Federal Government Medicare Act it is prohibited for any domestic travel insurance product to provide any financial reimbursement with regard to medical expenses and ambulance/air ambulance services. We advise our travellers to take specific cover for ambulance through their respective State/Territory ambulance providers or through their own private health insurance.
Trek Tours Australia accepts the following payment methods:
- direct deposit to our bank account
- cheque or money order
- major credit cards: Visa/Mastercard 0.93% surcharge, AMEX 1.89% surcharge
All payments are to be made out to Australian Wilderness Adventures Pty Ltd and are in Australian Dollars.